[00:54.97]CUSTOMER:Hello.
[00:56.38]Um my family and I are staying here in Trebirch for a week or two and we wanted to know about the train services.
[01:03.34]We’re hoping to do a few local trips.
[01:05.66]RAILPERSON:OK.
[01:06.27]Well, I can give you lots of details about all the trains going from Trebirch in the South West.
[01:12.41]This leaflet will be very helpful but I can tell you some of the main things.
[01:17.68]We've got two main train stations in the town.
[01:21.40]King Street is for local commuter lines and regional services.
[01:25.88]CUSTOMER:What about trains to London?
[01:28.36]I'll need to go there on business for one day.
[01:30.93]RAILPERSON:Then you need to go to Central Station - that's for all the national services.
[01:36.11]There are regular trains to London.
[01:38.27]They leave Trebirch every half hour on weekdays and every hour at weekends.
[01:43.76]It takes about two hours, a bit longer on Sundays.
[01:47.55]You've got a choice of first and second class and there's a buffet car - though refreshments are included in the cost of a first class ticket.
[01:56.44]CUSTOMER:All right.
[01:57.45]Um, and have you got any information on different ticket types?
[02:02.10]RAILPERSON:Yes.
[02:03.10]There's a range of ticket prices depending on when you travel and when you buy your ticket.
[02:08.92]There's a standard open ticket which doesn't have any restrictions.
[02:14.32]This can be bought in advance or on the day.
[02:17.83]You can also get various discounted tickets.
[02:21.74]A popular one is called the Supersave and, er, this is OK for travel after 8:45.
[02:29.17]Then there is the Special ticket, which is valid for travel after 10:15.
[02:35.41]The Special tickets are also valid for travel at weekends.
[02:40.20]The cheapest tickets are called Advance and you have to buy them at least six days ahead.
[02:47.17]Only a certain number are available and you have to make seat reservations for these.
[03:25.57]CUSTOMER:Thanks.
[03:26.60]And are there lots of places to go to around here?
[03:30.30]RAILPERSON:Oh yes.
[03:31.72]You can enjoy many days out.
[03:33.97]Um there’s the Merthyr Mining Museum, which is only half an hour from Trebirch by train.
[03:41.19]Your children will find it just as fascinating as any theme park and they can ride in the original miners' lifts and on the coal trains.
[03:50.42]There are special excursion tickets which include entrance fees.
[03:55.22]Mainline trains also offer direct services to Bristol, where you can visit the docks or spend a great day out with the children in the zoo, which is set in the parkland that used to surround the old castle.
[04:08.41]Er, special family awayday fares are available for this service now during the school holidays.
[04:14.55]Er, alternatively, you can be in Birmingham in only an hour and a half, where there's lots to see and do including the new and internationally-acclaimed climbing wall built on the site of the old aquarium.
[04:28.95]We will also be running a special service to Newport when the new science museum opens next year, as we anticipate a lot of visitors in the opening weeks.
[04:39.39]I'd advise you to call early to book your tickets.
[04:42.60]Is that OK?
[04:43.89]CUSTOMER:Yes, thanks.
