[00:00.00]NARRATOR: Listen to part of a conversation at the information desk in the library.
[00:06.08]MALE EMPLOYEE: Hi. Can I help you?
[00:07.82]FEMALE STUDENT: Where do I go, besides the computers, to look for books on New Zealand? [00:12.10]MALE EMPLOYEE: OK. You mean you don't want to use the computer?
[00:15.18]FEMALE STUDENT: Well, I haven't had any luck on the computers here.
[00:17.72]MALE EMPLOYEE: OK. I mean the reason I am asking is you pretty much have to go to the computer to find out where a book is. [00:24.29]But I can help you find it on the computer if you like.
[00:27.28]FEMALE STUDENT: That would be great. [00:28.34]I just spent half an hour and I couldn't find anything. [00:30.89]MALE EMPLOYEE: I know how you feel. [00:32.48]When I first started working here, I couldn't find anything either. [00:35.47]So you are looking for information on New Zealand, is that right?
[00:39.05]FEMALE STUDENT: Yes. [00:39.88]MALE EMPLOYEE: Is it like travel information that you are looking for?
[00:42.48]FEMALE STUDENT: Uh...No. Actually what I am looking for is information on a volcano in New Zealand. [00:47.37]MALE EMPLOYEE: Oh. OK. Because I know a travel agency that specializes in tours in New Zealand and Australia.
[00:53.39]FEMALE STUDENT: Oh. I'd love to go. I heard it's beautiful. [00:56.53]MALE EMPLOYEE: Yeah. [00:57.27]FEMALE STUDENT: Maybe someday.
[00:59.07]MALE EMPLOYEE: Yep. Okay, let's see.[01:03.83] if you want to search the library holdings, and don't know the author's name or the exact title of the book or an article, you have to set up a keyword search. [01:12.74]It's a special function. [01:14.08]Then you can just type in some key words and let the computer do the search.
[01:17.68]FEMALE STUDENT: I see.
[01:18.77]MALE EMPLOYEE: Okay, how about if we search for "volcanos" and "New Zealand?"[01:27.15]FEMALE STUDENT: Sounds good.[01:28.30]MALE EMPLOYEE: Is this for a geology class?[01:30.44]FEMALE STUDENT: Mhmm.
[01:31.33]MALE EMPLOYEE: You must be in Professor Simpson's class.[01:33.94]FEMALE STUDENT: No. [01:34.87]MALE EMPLOYEE: Oh. Well, he's a volcano expert, so I thought he might be teaching your class...[01:39.40]FEMALE STUDENT: No, I've heard he is really good though.
[01:41.49]MALE EMPLOYEE: Yeah, that's what everyone says.[01:43.63] Do you know the name of the volcano?[01:45.37]FEMALE STUDENT: Mount Ruapehu. [01:47.16]MALE EMPLOYEE: Can you spell that?
[01:48.55]FEMALE STUDENT: Sure. It is R-U-A-P-E-H-U.
[01:53.23]MALE EMPLOYEE: Okay. Mount Ruapehu. [01:58.86] Let's see. So, uh, are you a geology major?
[02:01.46]FEMALE STUDENT: Hardly.[02:03.35]MALE EMPLOYEE: Let me guess, you have to take a science course and you don't want to have to deal with biology, chemistry or physics.
[02:09.62]FEMALE STUDENT: Exactly. But it's actually turned out to be a pretty interesting class. [02:13.90]MALE EMPLOYEE: Well, that's good.[02:15.45] Um...does it have to be a book? [02:17.69]Or could you use a journal article?
[02:19.43]FEMALE STUDENT: Mhmm...no, either one would be fine.
[02:21.72]MALE EMPLOYEE: Okay, well here's a journal article.... [02:23.71] Let me check to see if we have it... [02:25.55]Okay, we have the article, but it's from 2001. [02:31.59]Is that okay, do you think?
[02:32.87]FEMALE STUDENT: Well, I'd like to have look at it. [02:35.31]The focus is really on eruptions in the last five years, but it might have some useful background material.[02:41.33]MALE EMPLOYEE: OK. Well, let's see what else we can find.
[02:44.77]FEMALE STUDENT: Sounds good.
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