[02:35.81]CARL:Hi,come and take a seat.
[02:37.93]JULIE:Thank you.
[02:38.80]CARL:My name's Carl Rogers and I'm one of the doctors here at the Total Health Clinic.
[02:43.04]So I understand this is your first visit to the clinic?
[02:45.47]JULIE:Yes, it is.
[02:46.45]CARL:OK, well I hope you'll be very happy with the service you receive here.
[02:50.45]So if it's alright with you I'll take a few details to help me give you the best possible service.
[02:55.39]JULIE:Sure.
[02:56.49]CARL:So can I check first of all that we have the correct personal details for you?
[03:01.21]So your full name is Julie Anne Garcia?
[03:04.33]JULIE:That's correct.
[03:05.61]CARL:Perfect. And can I have a contact phone number?
[03:08.60]JULIE:It's 219 442 9785.
[03:13.93]CARL:OK, and then can I just check that we have the correct date of birth?
[03:17.66]JULIE:October tenth. 1992.
[03:20.27]CARL:Oh, I actually have 1991, I'll just correct that now.
[03:24.50]Right, so that's all good.
[03:27.05]Now I just need just a few more personal details ... do you have an occupation, either full-time or part-time?
[03:33.52]JULIE:Yes, I work full-time in Esterhazy's - you know, the restaurant chain.
[03:38.43]I started off as a waitress there a few years ago and I'm a manager now.
[03:43.24]CARL:Oh I know them, yeah, they're down on 114th Street, aren't they?
[03:47.42]JULIE:That's right.
[03:48.30]CARL:Yeah,I've been there a few times. I just love their salads.
[03:51.62]JULIE:That's good to hear.
[03:53.06]CARL:Right, so one more thing I need to know before we talk about why you're here, Julie, and that's the name of your insurance company.
[03:59.78]JULIE:It's Cawley Life Insurance, that's C-A-W-L-E-Y.
[04:05.69]CARL:Excellent, thank you so much.
[04:54.51]CARL:Now Julie, let's look at how we can help you. So tell me a little about what brought you here today.
[05:00.31]JULIE:Well, I've been getting a pain in my knee, the left one.
[05:04.56]Not very serious at first,but it's gotten worse, so I thought I ought to see someone about it.
[05:10.65]CARL:That's certainly the right decision. So how long have you been aware of this pain?
[05:14.48]Is it just a few days, or is it longer than that?
[05:17.34]JULIE:Longer. It's been worse for the last couple of days, but it's three weeks since I first noticed it.
[05:24.74]It came on quite gradually though, so I kind of ignored it at first.
[05:29.12]CARL:And have you taken any medication yourself, or treated it in anyway?
[05:32.90]JULIE:Yeah, I've been taking medication to deal with the pain, Tylenol, and that works OK for a few hours.
[05:40.11]But I don't like to keep taking it.
[05:42.51]CARL:OK. And what about heat treatment? Have you tried applying heat at all?
[05:46.28]JULIE:No, but I have been using ice on it for the last few days.
[05:50.88]CARL:And does that seem to help the pain at all?
[05:52.98]JULIE:A little, yes.
[05:54.42]CARL:Good. Now you look as if you're quite fit normally?
[05:57.40]JULIE:I am,yes.
[05:58.57]CARL:So do you do any sport on a regular basis?
[06:01.02]JULIE:Yes. I play a lot of tennis. I belong to a club so I go there a lot.
[06:05.87]I'm quite competitive so I enjoy that side of it as well as the exercise.
[06:10.55]But I haven't gone since this started.
[06:12.75]CARL:Sure. And do you do any other types of exercise?
[06:15.34]JULIE:Yeah, I sometimes do a little swimming, but usually just when I'm on vacation.
[06:20.77]But normally I go running a few times a week, maybe three or four times.
[06:25.19]CARL:Hmm. So your legs are getting quite a pounding.
[06:28.01]But you haven't had any problems up to now?
[06:30.39]JULIE:No, not with my legs. I did have an accident last year when I slipped and hurt my shoulder, but that's better now.
[06:37.33]CARL:Excellent. And do you have any allergies?
[06:40.07]JULIE:No, none that I'm aware of.
[06:42.14]CARL:And do you take any medication on a regular basis?
[06:45.20]JULIE:Well. I take vitamins but that's all. I'm generally very healthy.
[06:49.15]CARL:OK, well let's have a closer look and see what might be causing this problem. If you can just get up ...
